Here’s what you do….
First of all, browse our site and catalogue pages to see if you can decide which carrier you’d like to try. If you need more help working out what everything is, then fill out our Carrier Information Request Form and we’ll do our best to point you in the right direction. You could also try our links page for more useful sites to explain all the different types of carrier. Don’t worry if it’s all too much to take in! We’re more than happy to help you choose the most suitable carrier to try, and we’ll get you started with using it so you’re not dropped in at the deep end!
Then come along to one of our regular drop-in open days in West Norwood, where you can see and try out the carrier before you borrow it. Please be aware that these sessions can get quite busy; if you’re intending to borrow a carrier, we would be very grateful if you could print off a copy of our loan form to bring with you with your personal details completed. If possible, please also email us in advance at email@example.com so that we know who to expect and can help you to choose the most suitable carrier to try in advance. This will help us to make the best use of everyone’s time at the drop-in session.
While you have the carrier, please contact us by email to ask any questions that you may have or to try to troubleshoot any problems. Ask us anything (related to your carrier)! We will do our best to point you in the direction of a website or qualified person that can help you. Most of all, try to get as much use out of the carrier as possible so that you get the hang of it and can see how it’d fit into your life-style!
When your loan period is at an end, please return the carrier by whatever method has been agreed. We’ll confirm receipt of the carrier plus any instructions and accessories, and assuming everything’s in good order, we’ll return your deposit in full.
You can ask for more help by using our Carrier Information Request Form.
For more detailed information, please see our terms and conditions.
You can download our Loan Form and Terms and Conditions in PDF format on the Loan Form page.
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